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Care & Services

Feeding, Medication & Report Cards

Manage per-stay feeding instructions, medications, recurring care tasks, and daily report cards.

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Feeding Schedules

Feeding Schedules let you record detailed, per-meal feeding instructions for a pet during their stay. These are linked to specific reservations.

Adding a Feeding Schedule

  1. Open a reservation's detail page.
  2. Click Add Feeding Schedule.
  3. Fill in:
Field Notes
Meal Time E.g., "Morning", "Evening", "Noon"
Food Type Brand and type of food (e.g., "Royal Canin Adult Small")
Amount How much to feed (e.g., "1 cup")
Frequency How often per day
Special Instructions Any additional notes (e.g., "mix with a splash of water")
  1. Click Save. Multiple feeding schedules can be added per reservation (one per meal).

Managing Feeding Schedules

Feeding schedules appear on the reservation's detail page where staff can reference them during each meal. They can be edited or deleted if instructions change during the stay.

Medication Schedules

Medication Schedules track any medications a pet needs during their stay, including dosage, timing, and instructions.

Adding a Medication Schedule

  1. Open a reservation's detail page.
  2. Click Add Medication.
  3. Fill in:
Field Notes
Medication Name Name of the medication
Dosage Amount per administration (e.g., "1 tablet", "0.5 ml")
Frequency How often (e.g., "Twice daily", "Every 8 hours")
Administration Route Oral, topical, injection, etc.
Start Date / End Date Date range for the medication
Special Instructions E.g., "Give with food", "Apply to back of neck"
  1. Click Save. Multiple medications can be added per reservation.

Care Tasks

Care Tasks track the recurring day-to-day chores between meals and meds — potty breaks, walks, baths, playtime, or anything custom — for boarding stays. Staff check them off on the Daily Tasks board alongside feeding and medication, per dog and per time of day (Morning, Midday, Evening, Night).

There are two kinds:

  • Facility defaults — recurring tasks that apply automatically to every checked-in boarding dog (e.g., a potty break every morning, midday, and evening). Set these up once from the Daily Tasks page via Manage recurring tasks — see Daily Tasks, Shifts & Staff.
  • Just for this stay — extras added to one individual reservation.

Managing a Stay's Care Tasks

Open a boarding reservation and find the Care Tasks card (just below Medications):

  • Facility defaults are listed with a Skip / Include toggle. Skip a default the dog doesn't need — skipped tasks are dimmed, tagged "(skipped)", and left off the daily board and door card for that dog. Click Include to re-enable one.
  • Under Just for this stay, use the add form to create a per-stay task: pick a task type (custom tasks need a name), tick one or more Times of day, and click Add. Click Remove to delete one.

Care tasks apply to boarding stays only — daycare and grooming visits don't get them. Each dog's door card lists their care tasks and times of day, and the add form disappears once the stay is checked out or cancelled.

Report Cards

Report Cards are daily updates sent to pet owners to let them know how their pet is doing. They support text notes, an activity level rating, and up to 4 photos.

Creating a Report Card

  1. Open a reservation's detail page (or go to Report Cards → New Report Card).
  2. Fill in:
Field Notes
Pet Auto-filled from the reservation
Report Date Today's date by default
Activity Level 1 (Sleepy) → 5 (Super Energetic)
Notes Written narrative about the pet's day. Use the template buttons to quickly insert pre-written phrases.
Photos Upload up to 4 photos (JPEG, PNG, WebP, HEIC; max 10 MB each)
  1. Click Save Report Card.

Sending a Report Card

Click Send Report Card from the report card's page or from the reservation detail. The owner receives an email with the report card content and any attached photos.

Batch Sending Report Cards

From Report Cards, staff can select multiple unsent report cards for the day and click Send All to dispatch them in one action. This is efficient at the end of a busy daycare day.

Customizing Report Card Templates

Report card note templates (the quick-fill buttons) can be customized per facility:

  1. Go to Facility Settings → Report Card Templates.
  2. Edit, remove, or add template phrases.
  3. Click Save Templates.